These terms are the agreement between you and HomeFlash, Inc. They are written to be read. Section 3 covers what HomeFlash can and cannot tell you, section 4 covers when to stop and call a professional, and section 18 explains how disputes get resolved, including an arbitration clause you can opt out of.
Last updated: 29th September 2026
By downloading, opening or using HomeFlash, or by accepting these terms in the app, you agree to these Terms of Use. You also agree to our Privacy Policy, which is part of this agreement. If you do not agree, do not use HomeFlash.
In this document, "HomeFlash", "we", "us" and "our" mean HomeFlash, Inc. "You" means the person using the Services. "Services" means the HomeFlash mobile app for iOS and Android, the website at homeflashpro.com, and anything we make available through them, including diagnoses, follow-up questions, repair steps, chat answers, videos, product links, Find a Pro results and written guides.
Read this section before you rely on anything HomeFlash tells you.
HomeFlash looks at a photo you take of something in your home, together with whatever you tell us about it, and returns a likely explanation and general repair guidance. The diagnosis, the follow-up questions, the repair steps and the chat answers are generated by artificial intelligence, using models provided by third parties. The videos, product suggestions and Find a Pro results are found by automated web search. No person at HomeFlash writes or checks your answer before you see it. It is an information tool.
HomeFlash is not a plumber, electrician, HVAC technician, gas fitter, roofer, home inspector, structural engineer, appliance technician or general contractor, and it is not a substitute for one. Using HomeFlash does not create any professional relationship between you and us. Nobody from HomeFlash has inspected your home, tested your equipment, or verified the condition of anything you photograph.
A diagnosis is a best effort from a photograph and a description, not from being in the room. HomeFlash can misread an image, miss a cause that sits outside the frame, state something confidently that is not true, or describe a repair that does not match your specific make and model, the age of your house, or how a previous repair was done. A confidence rating is the system's own estimate, not a guarantee. Treat what it gives you as a starting point to check, not as a finding to act on without thought.
We do not warrant that any diagnosis is accurate, complete or suitable for your situation, and we are not responsible for what you decide to do with it. See sections 17 and 18.
Some conditions are not DIY situations at any skill level. Stop using HomeFlash and get help immediately if you encounter any of the following.
HomeFlash is not an emergency service. It cannot dispatch help, it cannot reach your utility company, and it does not monitor anything. In an emergency, call 911.
Some kinds of repair can cause death, serious injury, fire, flooding or major property damage if they go wrong, and in many places the law requires a licensed professional, a permit or an inspection for them. HomeFlash's guidance on this kind of work is general, may not match your equipment or your local code, and is never an instruction to go ahead.
HomeFlash checks what you describe for signs of an emergency and may withhold repair steps and tell you to get help, and it asks you to acknowledge a warning before showing guidance for higher-risk work. These features are there to help, not to protect you. They can miss a hazard, they cannot see what is outside the photo, and the fact that HomeFlash showed you repair steps does not mean a repair is safe for you to do. Acknowledging a warning is your confirmation that you have read it and accept the risk of going ahead.
If you do attempt a repair, shut off power, gas or water at the source first, wear appropriate protective equipment, and use tools rated for the job. Never work on a circuit you cannot confirm is de-energized.
HomeFlash does not use accounts. The app creates a random installation ID on your phone, and your history is tied to it, as the Privacy Policy explains. That has consequences you should know about.
We may limit, suspend or block an installation that is being used in breach of these terms, that poses a security or legal risk, or that is abusing the Services.
"User Content" means anything you send us: photos, text descriptions, make and model details, answers to follow-up questions, chat messages, feedback, reports, Find a Pro requests, support messages, and anything you enter on the contractor interest form.
You keep all ownership rights in your User Content. We do not claim it.
You grant HomeFlash a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to host, store, copy, reformat, process, transmit and display your User Content, and to create derived and de-identified data from it, in order to operate the Services, respond to you, keep the Services safe, and improve how well they work. This includes sending it to the service providers named in our Privacy Policy, such as our AI providers, to produce your answer. We will only use your content to train AI models as the Privacy Policy allows. This license lasts as long as we hold the content, and it ends for a given item when that item is deleted, except that aggregated and de-identified data already derived from it, and safety reports kept as described in the Privacy Policy, may be retained.
Frame the photo on the equipment. Try not to capture people, mail, screens, documents, or anything else you would not want stored on our systems or sent to our AI providers. We take care with what you send us, and the surest way to keep something private is not to photograph it.
We may remove User Content that breaches these terms or the law.
Find a Pro sends the ZIP code and description you give it to our search provider, Perplexity, to look for local businesses that may be able to help, and shows you what it finds so that you can contact them yourself. We do not send your contact details, photos or diagnosis to any business shown.
If you are a contractor and submit the form on our website, you are asking to be considered for a program we are still building. It is not an offer from us, not an acceptance, and not a promise of leads, placement, territory, exclusivity or inclusion. If we invite you into the program, a separate written agreement will govern it. You confirm that what you tell us, including about your license and insurance, is true.
HomeFlash suggests repair videos and parts, tools and materials, and links to them on YouTube, Amazon, The Home Depot and Lowe's. These suggestions are found automatically. A product may not fit your equipment, may be the wrong part, or may have changed since the link was made. Check compatibility with your make and model, and the manufacturer's instructions, before you buy or install anything.
As an Amazon Associate, HomeFlash earns from qualifying purchases. That means if you buy something on Amazon after tapping one of our links, Amazon may pay us a commission, at no extra cost to you. It does not affect which products or videos HomeFlash shows you. We do not currently earn from The Home Depot or Lowe's links.
The retailer, not HomeFlash, is the seller. Price, availability, delivery, returns, warranties and product safety are between you and the retailer and the manufacturer. Videos are made by third parties, not by us, and we are not responsible for their accuracy or safety.
HomeFlash is free to download and free to use today. To keep it that way and to prevent abuse, the Services have usage limits, such as a number of diagnoses per day and per month. The app tells you when you have reached one. We may change the limits at any time.
We may introduce paid features or subscriptions in future. If we do, we will make the price and what it covers clear before you are charged, and we will not charge you for something you have not agreed to. Any purchase you make through the App Store or Google Play will be processed by Apple or Google, and billing, renewal, cancellation and refunds will follow that store's rules.
Your mobile carrier's message and data rates apply to your use of the app. We do not reimburse them.
These terms apply in addition to the store's own terms, and the following is required by Apple. References to Apple apply equally to Google where Google's terms require it.
When using HomeFlash, do not:
The Services, including the software, the written guides, the interface, the graphics and the HomeFlash name and logo, belong to us or to our licensors and are protected by United States and international intellectual property law.
We give you a personal, revocable, non-transferable, non-exclusive license to use the app and read the guides for your own non-commercial purposes. Nothing else is granted. Do not use our name, logo or branding without our written permission.
If guidance looks wrong, incomplete or unsafe, please use the report button next to it in the app. Reports help us find and fix problems, but we cannot promise to respond to each one individually, and making a report does not make us responsible for the guidance.
If you send us an idea, a suggestion, a rating, a report or a bug report, we may use it without restriction and without owing you anything. We treat feedback as non-confidential. Do not send us anything you want kept secret or expect to be paid for.
The Services link to other sites and apps and sometimes name specific parts, tools, brands or businesses. Those references are for your convenience and are not endorsements. We do not control third-party sites, we are not responsible for their content, their products, their services or their privacy practices, and prices and availability change without notice.
If you believe something on HomeFlash infringes your copyright, email [email protected] with "DMCA" in the subject line, or write to us at the address in section 25, and include: your contact details; identification of the work you say is infringed; identification of the material you want removed and where to find it; a statement that you believe in good faith that the use is not authorized; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature.
We will respond to valid notices and, where appropriate, remove the material. If your material was removed and you believe that was a mistake, you can send a counter notice to the same address. We block repeat infringers from the Services.
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, HomeFlash disclaims all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that any diagnosis, repair guidance, chat answer, video, product suggestion or Find a Pro result is accurate, complete, current, safe or suitable for your situation, that the Services will be uninterrupted, timely, secure or error free, or that any defect will be corrected.
Some states do not allow the exclusion of certain implied warranties, so parts of this section may not apply to you. In that case, those warranties are limited to the shortest period the law allows.
To the fullest extent permitted by law, HomeFlash and its owners, officers, directors, employees, agents, affiliates, licensors and service providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, property damage, personal injury, or the cost of substitute services or repairs, arising out of or relating to your use of the Services, your reliance on any diagnosis, guidance, video or product suggestion, any repair you attempt, or anything done or not done by a contractor, retailer or other third party you found through the Services, whether the claim is based in contract, tort, strict liability or anything else, and even if we were told such damages were possible.
Our total liability for all claims relating to the Services is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred United States dollars.
Nothing in these terms limits liability for fraud, gross negligence, willful misconduct, or anything else that cannot be limited under applicable law. Some states do not allow the limitation or exclusion of incidental or consequential damages, so parts of this section may not apply to you.
You and we agree that these limits are a fundamental part of the bargain between us, and that without them HomeFlash could not be offered free of charge.
You agree to defend, indemnify and hold harmless HomeFlash, Inc. and its owners, officers, directors, employees, agents and affiliates from any claim, loss, liability, or expense, including reasonable legal fees, arising out of your use of the Services, your User Content, your breach of these terms or of any law, or any repair work you perform or arrange as a result of using HomeFlash, including any claim by a tenant, guest, neighbour, worker or later owner of the property.
This section affects your legal rights. Please read it carefully. It requires most disputes to go to individual arbitration instead of court, and it waives your right to a jury trial and to participate in a class action. You can opt out within 30 days and keep using HomeFlash.
Before starting a formal proceeding, email [email protected] with a description of the problem and what you would like us to do about it. Give us 60 days to resolve it. Most things get sorted here, and this step is a condition of starting arbitration or a small claims case.
If we cannot resolve it informally, you and HomeFlash agree that any dispute arising out of or relating to these terms or the Services will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator's decision is final and may be entered as a judgment in any court with jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.
The arbitration will take place in the county where you live, or at another location you and we agree on, or by telephone or video where the AAA rules allow it. You will not have to travel across the country to be heard.
You and HomeFlash agree to bring claims only in an individual capacity. Neither of us may bring a class, collective, consolidated or representative action, and the arbitrator has no authority to preside over one or to award relief to anyone who is not a party. If this paragraph is found unenforceable as to a particular claim, that claim, and only that claim, will be heard in court, and the rest of this section still applies to everything else.
You can decline arbitration. Email [email protected] with "Arbitration opt-out" in the subject line, along with your name and an email address we can reach you at, within 30 days of the date you first accepted these terms. That is all it takes. Opting out affects nothing else in this agreement, and we will not treat you differently for doing it.
These terms and any dispute arising from them are governed by the laws of the State of New Jersey, without regard to its conflict of laws rules.
For any dispute that is not subject to arbitration under section 20, you and HomeFlash agree to the exclusive jurisdiction of the state courts located in Ocean County, New Jersey and the United States District Court for the District of New Jersey, and each of us consents to personal jurisdiction there.
We may update these terms, and the date at the top will change when we do. If a change is material, we will give reasonable advance notice in the app or on this website at least seven days before it takes effect, unless a change is required sooner by law, and the app will ask you to accept the new terms before you continue.
Continuing to use HomeFlash after a change takes effect means you accept the new terms. If you do not accept them, stop using the Services and delete the app. A change to section 20 does not apply to a dispute we already knew about before the change.
You can stop at any time. To remove your data, use Permanently delete account on the Profile screen before you delete the app, as the Privacy Policy explains. Deleting the app on its own does not delete what is stored on our servers.
We may suspend or end your access if you breach these terms, if your use creates legal or security risk, or if we discontinue the Services. Where we can give notice, we will.
Sections that are meant to outlast the agreement do: the content license in section 6 to the extent described there, and sections 12 through 21 and 24.
HomeFlash, Inc.
Email: [email protected]
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